FAQ
Who’s the chipmunk?
That’s Chippy the Chipmunk, our unofficial mascot, official troublemaker, and a standing reminder to keep this fun. He turns up on our signs, our merch, and occasionally where he isn’t supposed to!
What should I do if my order arrives damaged, incorrect, defective, or doesn’t arrive at all?
Please reach out through our Contact Us form within 30 days and include your order number. We’ll review the situation and, when appropriate, provide a replacement or refund!
Can I pick up my order at the shop?
Yes! Choose local pickup at checkout and we’ll have it ready at 117 North Market Street. We’ll email you when it’s ready!
Can I change or cancel my order?
If it hasn’t shipped, yes! Please reach out through our Contact Us form as fast as you can and we’ll catch it. However, once an order has shipped, it can no longer be changed or canceled.
Where can I find nutrition information?
Nutrition facts are on every product page, under the description! If something’s missing or you’re looking for additional information, please reach out through our Contact Us form.
Is there a risk of allergen cross-contact?
All of our products are manufactured on shared equipment that processes peanuts and tree nuts. Therefore, we cannot guarantee that any item is completely free from traces of other nuts. Customers with severe peanut or tree nut allergies should use caution before purchasing or consuming our products.
How long do your nuts stay fresh?
For the best flavor and crunch, we recommend enjoying unopened bags within 90 days of purchase. Once opened, keep the bag tightly sealed in a cool, dry place and enjoy within four weeks.
Storage tips: Keep your nuts in an airtight container in a cool, dark place! For even longer freshness, store them in the refrigerator or freezer. When freezing, allow the sealed container to return to room temperature before opening to help preserve their crisp texture.